Nissan dealership in Orange raided
District Attorney investigators are looking into accusations of identity theft. Thousands may be at risk, prosecutors say.
ORANGE - A Nissan dealership here was raided Monday by dozens of investigators from Orange County District Attorney's Office and the Orange police department as part of a months-long investigation in complaints of identity theft by the dealership.
The investigation into Douglas Nissan at 1140 W. Katella Avenue is still in its infancy, officials said at a press conference in front of the dealership, but there may have been thousands of fraudulent loans processed with the stolen identities of thousands of unsuspecting people in the scam. The vast majority of victims were Hispanic, prosecutors said.
Douglas Nissan remained open while uniformed police officers carted out more than 350 cardboard boxes packed with lease documents, dealer jackets, and loan applications. Potential customers wandered the lots of shiny new Altimas, Pathfinders and Titans. Salesmen patiently answered questions – about the cars – not the investigation.
“The only thing going on here is a big sale. Everyone knows that,” said a man who identified himself as a manager at the dealership, but refused to give his name. Other employees were pulled inside the dealership office when questioned by a small cluster of reporters and television cameras.
Prosecutors believe pilfered pay stubs, driver licenses and social security numbers were used to apply for – and get – fraudulent car loans at Douglas Nissan, said Susan Schroeder, a spokeswoman of the Orange County District Attorney's Office.
“This is something that frightens everyone – that their identity might be stolen and they're left holding the bad credit,” Schroeder said.
Investigators were looking into whether employees of the dealership were part of the scam.
The multi-agency investigation – which included representatives of the Department of Motor Vehicles - began about three months ago after complaints of fraudulent loans being processed by the dealership flooded the District Attorney's office.
Prosecutors would not say how many complaints were fielded by the District Attorney's Office, saying it was “numerous” and “big enough to have all this effort.”
The Better Business Bureau, which keeps track of complaints customers make against businesses, recorded 42 complaints against Douglas Nissan over the last three years. Eleven of those complaints resulted in a full refund to the customer. Douglas Nissan earned a B rating from the bureau – the middle of the bureau's 12 ratings. According to the bureau's Web site, a B is a good rating that still implies reputability.
Anyone who believes they may have been a victim is asked to call the District Attorney's Office at 714-648-3626.
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